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Director of External Business Retention and Expansion

The Director of External Business Retention and Expansion is responsible for directing and executing business retention and expansion opportunities and activities for the Tulsa Regional Chamber in seven key industries. As a part of this role, the Director is responsible for establishing and maintaining relationships with businesses throughout the Tulsa region, identifying opportunities that exist to assist these businesses, and leading efforts to remove barriers which may prevent businesses from being successful or expanding. The Director will serve as a resource for local government coordination, and will develop and maintain appropriate databases to support Economic Development activities as needed. This job will also include other duties as assigned.   

This is a full time exempt position that will require the need to work beyond what is considered a normal work day/week.  This position sometimes requires weekend and “after hours” work to successfully implement the Strategic Plan and other programs.  This position requires travel (local, state and out of state travel).

Principal Duties and Responsibilities:

BRE Visits and Programming – Responsible for identifying targeted businesses to visit, scheduling of company visits, identification of business assistance needs, and execution of full scope of services needed for assistance, utilizing a customer relationship management system to track visits and business trends. Responsibility also includes coordination and execution of monthly luncheon with Tulsa Mayor, as well as coordination of bi-monthly Manufacturers’ Council meetings. 

Supplier Recruitment – As part of BRE activities, responsible for the identification of potential suppliers prime for recruitment to the Tulsa region. Once identified, assist and/or lead in the recruitment of said companies to the Tulsa region, in coordination with the SVP of Economic Development/Business Retention and Expansion.

Export Assistance – Lead efforts to identify and establish services offered to existing businesses relating to export assistance, as directed by the Tulsa’s Future 3 plan. 

Prospect Handling – Manage existing business projects from start to finish; ensure prospect questionnaires are professionally completed; facilitate all required meetings and events during visits, as well as follow up:  Coordinate all aspects of retention and expansion projects with various government agencies, areas businesses, educational institutions and utilities as needed.  Stay up to date on the industry trends and news as it pertains to your assigned target industries 

Energy Industry Expertise – Develop and maintain relationships with key companies in the Tulsa region; monitor and track policy and other issues impacting the seven targeted industries.  

Membership Support and Assistance – Serve as a resource to Membership staff and other divisions of the Chamber regarding business needs and assistance provided by the Economic Development division.

Existing Business Relationships – Attend out-of-state and international events as it can assist existing businesses in the seven targeted industries such as trade shows, prospect trips, call trips, Governors Economic Development Team marketing events as well as local travel to existing companies. 

Travel Authority – Has authority to schedule and make trips essential to conduct the position responsibilities within the limits of the travel budget, subject to the approval of the Senior Vice President Business Retention and Expansion.

General Functions – May also work with other staff members on marketing projects.

Knowledge, Skills and Abilities:

  • Bachelor’s degree required in related field, such as Business Administration, Public Relations or other related field.
  • Two or more years of relevant work experience in economic development or a targeted industry, and experience in the nonprofit industry preferred.
  • Capable to thrive in a fast-paced environment. Ability to prioritize and manage multiple projects at one time.
  • Detail oriented with strong analytical and organizational skills.
  • Ability to handle sensitive and confidential situations and documentation
  • Strong interpersonal skills, excellent written and verbal communication skills, insight into group dynamics, and the ability to develop and foster relationships.

Work and Physical Requirements: 

  • Work environment: Normally a typical office environment with people, with minimal exposure to excessive noise or adverse environmental issues, with occasional outdoor exposure to heat, cold, and environmental elements.
  • Physical demands: Manipulate, handle, feel, and control items or equipment. Able to read, write, and interpret written documents. Occasionally lift and move objects weighing up to 25 pounds.

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