Vice President, Member Engagement and Investor Relations
The primary role of the Vice President, Member Engagement & Investor Relations is to direct, guide, execute and oversee member and investor engagement and marketing strategy for the Tulsa Regional Chamber.
The VP will supervise and manage the revenue retention team within the Resource Development division. This role will be directly responsible for leading and driving member program development and engagement plans, marketing strategy and messaging, investor relations programs, accounts receivable and investor fulfillment, customer service and database management.
This role oversees the activities necessary for members and investors to perceive and derive value for their investments and involvement with the Chamber in alignment with their stated business goals and objectives to positively impact the Chamber’s mission, vision and strategic plan. The role also assures members and investors fulfill and renew their financial commitments, while laying the groundwork for future asks through high satisfaction.
This role leads the revenue retention team in achieving year-end retention goals to financially support the Chamber’s program of work, while obtaining annual member and investor satisfaction ratings in line with organizational goals to assure quality Chamber programs, services and engagement opportunities.
This is a full-time, exempt position that will require the need to work beyond what is considered a normal work day/week. This position sometimes requires weekend and “after hours” work to successfully implement the Strategic Plan and other programs. This position sometimes requires travel, in Oklahoma and the United States for limited periods of time.
Principal Duties & Responsibilities:
- Direct, guide, execute and oversee the member and investor engagement and marketing strategy for the Tulsa Regional Chamber. Execute the Chamber’s comprehensive member programming, engagement and investor relations plans, drive accounts receivable and investor fulfillment, oversee member and investor onboarding and customer service, oversee database management and develop and oversee the Chamber’s member and investor communications and marketing strategy.
- Manage and direct the activities of the revenue retention team within the Resource Development division, to include the oversight of three employees (Member Relations Manager, Member Program Coordinator, Resource Development Administrator).
- Maintain budgetary responsibility for the revenue retention team including oversight and monitoring of the team’s monthly expenditures. Approve the deployment of budgetary funds as required to achieve business goals. Make recommendations to the SVP for new or added expenditures tied to the division’s metrics and performance objectives.
- Spend a significant amount of time externally in the regional business community, conducting in-person meetings with member businesses, attending Chamber and community events to grow the network, and independently creating opportunities to engage with member companies, business executives and corporate decision-makers to drive member and investor retention and satisfaction goals.
- Serve as a principal point of contact for member and investor inquiries for involvement and engagement. Leverage Chamber leadership, staff and volunteers as needed to provide excellent customer service, solve member problems, remove barriers to growth and facilitate member involvement.
- Demonstrate comprehensive knowledge of the Chamber’s mission and strategies and how they directly apply to the needs and desires of existing members. Assess member motivations and outline programs and benefits that correlate to business goals. Prepare recommendations for and assist prospective members to identify areas of Chamber involvement and engagement congruent with Chamber investment. Actively leverage the upselling of sponsorships, member levels upgrades and funding campaign investments to drive new revenue and deeper member/investor engagement.
- Engage with the Chamber of Commerce industry at large as an active participant with ACCE and peer groups affiliated with the profession. Research, develop and recommend member and investor retention trends and best practices. Inform the SVP of Resource Development of emerging trends, opportunities and challenges related to member/investor retention and recommend a course of action.
- Achieve a satisfactory rating annually as it relates to approved annual objectives and talent development action plan (TDAP).
- Assure all direct reporting staff, if applicable, have achieved their annual development goals.
- Performs other incidental and related duties as required and assigned.
Knowledge, Skills & Abilities:
- Bachelor’s degree and 10 years’ experience in business development, community relations, marketing, public affairs, investor relations, client services and/or customer service required.
- Excellent interpersonal skills and the ability to establish and develop relationships.
- Self-starter and team-oriented individual with demonstrated initiative, negotiating, organizational, relationship-building and presentation skills.
- Proficient computer knowledge in Word, Excel, Outlook, PowerPoint, and database management.
- Excellent written, verbal, analytical and interpersonal skills.
- Ability to work a flexible schedule as needed.
- Previous experience as a business owner or operator a plus.
- Extensive experience in business to business sales or client retention a plus.
- Extensive knowledge of the chamber industry or dues base/membership organizations a plus.
- Work environment: Office environment, with people, with minimal exposure to excessive noise or adverse environmental issues, with occasional outdoor exposure to heat, cold, and environmental elements. Periodic travel to other environments as needed. Ability to work around other people constantly.
- Physical demands: Manipulate, handle, feel, and control items or equipment. Able to read, write, and interpret written documents. Occasionally lift and move objects weighing up to 25 pounds.
- Analytical Skills – the individual measures sales potential, forecasts sales and develops sales reports useful to management.
- Problem solving Skills – the individual identifies and resolves problems in a timely manner, and gathers and analyzes information skillfully.
- Communication Skills – conveys information persuasively in a positive or negative situations, demonstrates group presentation skills and excellent interpersonal skills.
- Technical Skills – demonstrates a working knowledge of general office skills, principles, internal control procedures and computer software knowledge, with ability to quickly learn, utilize and train others on new software as it develops.
- Management Skills – exhibits the ability to get along well with others, is open to new ideas, makes self-available to staff, accept authority and responsibility and is customer service oriented.
- Quality Management – continuously looks for ways to improve and promote quality, and demonstrates accuracy and thoroughness.
- Judgment – displays willingness to make independent decisions, exhibits sound judgment, makes timely decision, and accepts responsibility for results.
- Planning/organizing – the individual prioritizes and plans work activities without supervision, uses time efficiently and develops realistic action plans.
- Safety and security – actively promotes and personally observes safety, security, and confidentiality procedures, and uses materials and equipment responsibly.